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General Conditions of Sale for group video classes by a DOMICIL’GYM ® Sports Coach

CGU and CGV (general conditions of use and sale) of group Video courses intended for Individuals.

The planned courses are always carried out live, there is no recording made.
– The participant when registering for a video class session, undertakes to validate the liability waiver which will be administered by DOMICIL’GYM.
– If a DOMICIL’GYM customer registers for a course with their customer codes they benefit from a 10% discount when purchasing the course
– The DOMICIL’GYM Franchisee Coach undertakes to respect the appointment planned when scheduling the course
– Programmable session time (30 min to 90 min).
– Even if there is only one participant registered during a planned video course, the DOMICIL’GYM coach undertakes to complete the course.
– If the participant forgets the time of the video course, the participant will not be reimbursed.
– Registrations will be possible up to 1 hour 15 minutes before the start of a course depending on places available.
– The participant will receive all the necessary instructions on the video platform supporting the course, he undertakes to do what is necessary to be able to follow the course on the day and at the scheduled time according to the instructions given, DOMICIL’GYM cannot be held responsible for a technical problem encountered by the participant during the video course and will not be reimbursed in this case.
– In the event of a technical problem encountered by the DOMICIL’GYM coach during a video course and clearly identified as being his responsibility (technical problem or absence of the coach), participants will be fully reimbursed for the amount incurred.
– The customer registers on the dedicated video course page on www.domicilgym.fr and automatically receives, once they have paid for their course: \r\n- A first email with information: information on the course, name of the coach, reminder date time, duration of the course, equipment to be provided, sports clothing, the Platform used for its video courses: MEET (Google), TEAMS (Microsoft) or ZOOM, The user will be reminded that he must log in 10 minutes before the start of the course

Video conference platform: MEET (google): please consult the link below if you want more information
possible download of the MEET application on google store and apple store
https://support.google.com/meet/answer/7317473?hl=en&ref_topic=7306097
– Check your connectivity carefully before participating in a course
– Click on the course link before it starts, in order to check the quality of the audio and video, you must be ready on the day!

Video conference platform: TEAMS (Microsoft): please consult the link below if you want more information
https://support.microsoft.com/en-us/office/sign-in-and-start-using-teams-6723dc43-dbc0-46e6-af49-8a2d1c5cb937
– Check your connectivity carefully before participating in a course
– Click on the course link before it starts, in order to check the quality of the audio and video, you must be ready on the day!

Video conference platform: ZOOM: please consult the link below if you would like more information
https://support.zoom.us/hc/fr/articles/201362193-How-to-join-a-reunion-
– Check your connectivity carefully before participating in a course
– Click on the course link before it starts, in order to check the quality of the audio and video, you must be ready on the day!

– Their invoice will be directly visible in their user account accessible on their DG APP or on https://dgd.domicilgym.fr
– The participant can put the appointment on their Google calendar.
– He will receive a 2nd email 48 hours before the course.
– A 3rd reminder email 2 hours before the video session.
– A 4th email 1 day after the course, to rate the course from 1 to 5 stars.

PLEASE NOTE: the participant must remember to log in with the same first and last name as those used when creating their account to be recognized by the Domicilgym coach during the course, otherwise they will not be accepted into the course.

– The coach will have access to the first and last names of people registered for a scheduled video course in order to check who is connecting to the course on the scheduled day and time.
– The courses presented on the dedicated video course page on www.domicilgym.fr are visible for 90 days by sliding.
– The address coursenvisio@domicilgym.fr allows the user to report a problem or comment, and they will be responded to as soon as possible.